Cancellation & Refund Policy

Home Cancellation & Refund Policy

Our Cancellation & Refund Policy

Last updated on May 23rd 2023

Subscription cancellations will be considered only if the request is made immediately after purchasing the subscription. However, the cancellation request may not be entertained if the subscription has already been activated and services have been provisioned.

🚨 Important Clarifications Regarding Refunds

A refund is only applicable if there is a technical issue or bug in the system that we are unable to resolve, not for missing features or personal preferences regarding UI or design.

⚠️ NO REFUNDS WILL BE PROCESSED FOR:
  • "I don't like the design/interface"
  • "I expected different features"
  • "I found a better software"
  • "I don't need it anymore"
  • "I thought it was different"
  • "My business requirements changed"
  • "I want to try other software"
  • "The software is too complex/simple for me"
  • Missing features that were never advertised
  • Personal preferences or opinions
Key Points:
  • Our software offers a free version with full feature access, so that all users can fully test the features, design, and usability before purchasing a subscription.
  • YOU MUST TEST THE FREE VERSION FIRST - By purchasing a subscription, you acknowledge that you have tested the software and are satisfied with its current features and functionality.
  • If you found that certain features like SMS alerts, offline billing, staff attendance, or customer support in your native language are not available — we do understand your requirement, but these are feature requests, not system errors.
  • Refunds cannot be processed simply because a specific feature is not currently included.
  • If you're facing any functional issue or bug, please share a screenshot or a short video, and our technical team will immediately investigate and fix it. If we are unable to resolve it, only then a refund will be considered.
  • Buyer's remorse is not a valid reason for refunds - Please make informed decisions before purchasing.

💡 Feature Request Option

If you'd like us to consider adding a new feature, please email your detailed request to our support team. We forward all such requests to our technical team, and based on common user demand and feasibility, we plan future updates.

General Refund Policy

📋 Before You Purchase - Mandatory Requirements

By purchasing a subscription, you confirm that you have:

  • Tested the free version thoroughly
  • Verified all features you need are available
  • Confirmed the software meets your business requirements
  • Tested the user interface and found it suitable
  • Read and understood this refund policy completely
  • Subscription Termination: Khatabilling allows the termination of a subscription only if there are unresolved technical issues or bugs that prevent the software from functioning as advertised.
  • Refund Eligibility: Refunds are eligible within 15 days of purchase date ONLY for technical issues that our team cannot resolve. No refunds for feature requests, design preferences, or change of mind.
  • One-time Refund Policy: Each customer is eligible for only ONE refund per lifetime. Any future subscription purchases will not be eligible for refunds under any circumstances.
  • Purchase Date Calculation: The date of successful payment transaction is considered the official purchase date for all refund calculations.
  • Upgrade Subscriptions: If you upgrade your subscription, the refund period is calculated from the original purchase date, not the upgrade date. Maximum refund eligibility period is 30 days from original purchase.
  • Official Support Channels Only: Refund requests are ONLY processed through official Khatabilling support channels. Requests via social media, reviews, or third-party platforms will be ignored.
  • Documentation Required: All refund requests must include detailed screenshots or video evidence of the technical issue. Requests without proper documentation will be rejected.
  • Processing Timeline: Approved refunds will be processed within 15 business days. This timeline depends on payment processor policies and is not guaranteed.
  • Deduction of Fees: All applicable payment gateway fees, processing charges, and currency conversion fees will be deducted from the refund amount.
  • Final Processing: Once approved, refunds take 1-2 business days to reflect in your account, subject to your bank's processing time.
  • No Partial Refunds: We do not offer partial refunds for unused subscription periods. All refunds are processed as full subscription cancellations.

Website and Mobile Application Policy

Platform Coverage
  • Website: All policies apply to khatabilling.com and its subdomains
  • Mobile App: Policies extend to iOS and Android mobile applications
  • Data Sync: Cross-platform data synchronization issues are covered under technical support
  • Browser Compatibility: We support latest versions of Chrome, Firefox, Safari, and Edge
What Qualifies as Technical Issues (Refund Eligible)
  • Complete inability to login despite correct credentials
  • Software crashes consistently and prevents usage
  • Critical billing calculation errors that affect business operations
  • Data loss or corruption that cannot be recovered
  • Payment processing failures on our end
  • Core features advertised but completely non-functional
  • Security vulnerabilities that compromise user data
What Does NOT Qualify (No Refunds)
  • Slow internet connection or device-related issues
  • User error or lack of understanding how to use features
  • Incompatibility with outdated browsers or devices
  • Temporary server maintenance or scheduled downtime
  • Minor UI/UX preferences or cosmetic issues
  • Features working as designed but not as you expected
  • Third-party integrations or external service failures
  • Requesting features that don't exist in current version
Customer Responsibilities
  • Mandatory Testing: You MUST test the free version before purchasing
  • System Requirements: Ensure your device meets minimum requirements
  • Documentation: Provide clear evidence of technical issues
  • Communication: Use only official support channels
  • Cooperation: Work with our technical team to resolve issues
  • Honesty: Report genuine technical problems, not preference issues
Support Response and Resolution Process
  1. Report Issue: Contact support with detailed description and evidence
  2. Initial Response: Our team responds within 24 hours
  3. Technical Investigation: 48-72 hours for thorough analysis
  4. Resolution Attempt: Multiple attempts to fix the issue
  5. Escalation: Senior technical team involvement if needed
  6. Final Decision: If truly unresolvable, refund consideration
  7. Refund Processing: 15 business days maximum for approved refunds
⚠️ Important Notice

By purchasing a subscription, you acknowledge that you have read, understood, and agree to this refund policy. Claims like "I didn't know about this policy" or "I didn't read the terms" will not be considered valid reasons for refunds.

Contact Us

Don't hesitate to contact us if you have any questions.

📧 Email: info@khatabilling.com

📞 Phone: 9929690296

🌐 Website: https://khatabilling.com/contact